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Hosting FAQ's
- Will I have unlimited access to update my pages?
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You have unlimited access via FTP 24-hours a day. As such, you can create and
maintain your web pages on your own computer and upload files to your web site
at your leisure.
- Will I be able to access my domain name with or without the
WWW?
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Yes, you will be able to access the domain name with or without the WWW in front.
For example, you could access the domain name "mydomain.com" by going
to "www.mydomain.com" as well as "mydomain.com".
- Do you support MS FrontPage extensions?
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We offer hosting with or without Front Page Extensions. There is no extra fee
for Front Page extensions installation.
- Do you offer web page design services?
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Yes Sitespace offers web site design and application development as well as skin design for Mambo and Edit-x CMS.
- Is there a mininum contract with SiteSpace?
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No we do not require a minimum contract. Most plans are month to month.
- What types of payment do you accept?
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We accept Visa, Master Card, AMEX, and Pay Pal.
- Do you offer technical support to customers?
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Yes. We encourage our customers to submit a support ticket with questions or
concerns about their web site.
- How long does it take to set up a new account?
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Orders for domain name accounts will be configured within 24 hours, and most
times will be done the same day. Once an account is set up an activation notice
will be sent you via email including a userid, password, and FTP host-name.
You can begin uploading files to your new web site immediately. Domain account
users will be given a temporary URL to access their site via the web prior to
the completion of either domain registration or transfer.
- What is an auto-responder?
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An auto-responder is an automated e-mail response that our server can be set
up to send to the address of someone e-mailing the auto-responder address. For
example, we could set up info@your-actual-domain.com as an auto-responder. Then
whenever someone requested information, the text file that you create and specify
will be e-mailed to the sender of the e-mail. This could be something as simple
as, "thank you for your e-mail we will get back to you in the next 24 hours."
Or you could send a 100 page informational packet.
- What is the nameserver information I should use when registering my domain?
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name1.sitespace.com 64.191.152.3
name2.sitespace.com 64.191.152.4
- What is your policy on spamming or bulk email?
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Spamming and bulk e-mail are not tolerated. Users that spam or bulk e-mail will
immediately be removed from the network.
- Do you offer SSH or Telnet access?
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No, we do not offer Telnet and SSH access
at this time due to security reasons.
- Are any scripts banned on your servers?
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Yes, the following are banned because of their high server usage and/or potential
for spammers: IRC egg drops Proxy servers Mail bombers Anonymous mailers IP
spoofers Port scanners nph-proxy UBB (Ultimate Bulletin Board, all versions)
Ikonboard, Yabb (all versions) lstmrge.cgi FormMail.cgi, FormMail.pl from Matt's
Script Archive are not allowed. Processor instead Greymatter (gm.cgi) Cgi/Perl
Content management systems Shell, SSH, Telnet Scripts and Shell, SSH, Telnet
Alternatives.
- What are your web hosting Terms of Service or Acceptable Use Policy?
- Please refer to the Terms
of Service.
- How often do your backup services run?
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Accounts are backed up daily, weekly and monthly. While we have not had a problem
with any of our backup systems in the past, it is worth noting that no guarantees
are made of any kind, either expressed or implied, as to the integrity of these
backups. Backups are made for server restoration purposes only. It is the client's
responsibility to maintain local copies of their web content any information.
The "Backup Manager" is included in each hosting plan and client can
use this tool to back up their files. If loss of data occurs due to an error
on our behalf, we will attempt to recover the date for no charge to the client.
If data loss occurs due to negligence of client in securing their account or
by an action of the client, we will attempt to recover the data from the most
recent archive for a small administration fee.
- What are my incoming and outgoing mail servers?
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You can use "mail.yourdomain.com" for your incoming and outgoing mail.
Please be sure to check the box mail server requires authentication.
- Will I be able to send and receive e-mail through SiteSpace?
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Yes! You will be able to send and receive e-mail through our servers. In technical
terms, we provide both POP3 and SMTP capabilities.
- How can I access the web mail without logging in to the control panel every
time?
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You can access your web mail account by heading directly to "http://www.yourdomain.com/webmail/".
- How can I edit a MySQL database table without creating an application?
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SiteSpace allows you to use phpMyAdmin to edit MySQL tables through the use
of SQL query language.
- Will you place any ads on my site?
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No SiteSpace will not place any adds on your web site.
- Do you offer shared SSL?
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Yes, every web hosting account has shared SSL (secure certificate) included
free of charge, enabling you to conduct secure transactions on your web site.
Please contact support to have shared SSL setup.
- Can I run CGI scripts?
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Yes you may run CGI scripts in your CGI bin. Please note, however,
that CGI scripts can be resource intensive and as such we recommend that you
look first to finding a PHP solution if one exists.
- What is the Spamassassin "Allow/Deny Addresses List"?
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By entering the email addresses of friends and family members in the Allow List, you ensure that those addresses are never identified as spam.
On the other hand, entering undesirable addresses in the Deny List ensures that, regardless of scoring, these blacklisted addresses will always be identified as spam.
In fact, entire domains can be blocked if you desire. EX. Block all email from France, simply enter *@*.fr EX. Allow all email from frind@friends_email.com
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Copyright 1999-2007 SiteSpace.com |
487 East New Circle Rd Suite 110 | Lexington, Ky 40505
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